Showing posts with label Attach. Show all posts
Showing posts with label Attach. Show all posts

Wednesday, 13 May 2009

Attach

IDC in the US has just released some headline data from its Beyond-the-Box survey. This survey tries to assess the size of the PC 'basket', while making a distinction between consumers and small businesses.

Within the first 12 months of buying a PC, a US consumer will spend an average of $0.87 on additional PC-related purchases for every $1.00 spent on a PC. More than 50% of the survey respondents buy these accessories in retail stores at the time of purchase, while a further 20% or so will buy from retailers' online web-shops.

For small businesses, more than 50% of their accessories budget is spent at the time of purchasing a PC, while a further 26% of their budget is spent within the next three months. Small businesses [defined by IDC as those with less than 100 employees] spend an average of $284 on accessories and such like for each PC they buy.

Sunday, 30 November 2008

Attach Rates

HP's Social Computing Lab has found an internal customer. Amongst other things, their research has found that the lengthy lists of accessories that often appear close to the check-out on eCommerce sites aren't performing. Web shoppers simply stop paying attention over time.

So, earlier this year, HP ditched its long lists of add-ons, replacing them with more precise recommendations based on the models created by the Social Computing Lab. According to a recent article in Business Week, the result has been a 30% increase in customers who paired products when they checked out of HP's 'Home and Home Office' web shop.